Questions & Answers
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CONTACT INFORMATION
50 East 52nd Street
Brooklyn, NY 10022
United States
+1322224332
+1546232784
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
Delivery charges for orders from the Online Shop
Shipping costs depend on your location and the size/weight of the drone or accessory you purchase. The final delivery charge will be shown clearly at checkout before you confirm your order.
How long will delivery take?
Most orders are processed within 1–2 business days. Delivery typically takes:
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2–5 business days within the same country
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5–10 business days for international shipments
Tracking information will be provided as soon as your order ships.
What exactly happens after ordering?
Once your order is placed, you’ll receive an email confirmation. As soon as your items are prepared and shipped, you’ll get a second email with tracking details so you can follow your package in real time.
Where can I view my sales receipt?
Your receipt is automatically emailed to you after purchase.
How do I add a gift receipt to an order?
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How long do I have to return an order?
You may return unused and unopened items within 30 days of delivery. Some products, such as batteries or items activated/registered to your name, may have additional conditions. Please check our full return policy for details.
Payment Information
How is the recipient reimbursed?
Refunds are issued once the returned product is inspected and approved. You’ll receive a confirmation email as soon as the reimbursement is processed.
Can I be reimbursed through the original payment method?
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Can the country receiving the shipment be different than the country of purchase?
In most cases, yes. However, certain drone models cannot be shipped to specific countries due to local regulations. If there are any restrictions, our checkout system will notify you.
How can I return an item?
Contact our support team with your order number to request a return authorization. You’ll receive a prepaid return label and instructions on how to package and send back your item safely.
Will I receive the same product that I see in the picture?
Absolutely. All product images reflect the exact drone or accessory you will receive. If manufacturers release updated versions, we will update the images accordingly.
Will you restock items indicated as “out of stock?”
Many of our out-of-stock items are restocked regularly.
Orders and Returns
Delivery charges for orders from the Online Shop?
Shipping fees vary based on destination and package weight. All costs are shown before the final checkout step.
How long will delivery take?
Domestic orders typically arrive within 2–5 business days, and international orders within 5–10 business days.
What exactly happens after ordering?
You receive an email confirmation, then a tracking link once your order has shipped.
How long does the delivery take and how much does it cost?
Delivery time depends on your location, but most orders arrive within a week. Costs vary by region and will be shown at checkout.
Which browser is best to use the site?
Our site works smoothly on all modern browsers, including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best performance.
How do I subscribe to the newsletter?
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